Last updated: October 13, 2026

This page explains what information hubcw.com ("HubCW", "we", "us") collects, why, and what you can do about it. HubCW is a free fan site. We don't sell your information and we don't show ads.

1. What we collect

When you create an account:

• Username: shown publicly on your profile, listings and feedback. If you change it, your old usernames stay linked to your account so old links still reach your profile.
• Email address: kept private and never shown on the site. It's used to keep accounts unique and to identify your account if you contact us. HubCW doesn't send newsletters or marketing email.
• Password: stored only as a secure hash. We can't see your password.
• Profile details you choose to add: in-game name, job, level, world, guild, avatar, bio, signature and Discord name. These are shown publicly on your profile.

When you use the site:

• Listings and sales: your listings, replies, asking prices and the final prices you record when you mark a listing sold.
• Screenshots you upload: the images, plus the item name and stats our software reads from them to fill in your listing. The item stats read this way are also kept, even after the listing is deleted, to improve the game database. They're never shown with your name.
• Equipment window screenshots for your character avatar are only read to find your items and deleted straight away. What we keep is the look you save (skin, hair, face and item ids) and the picture drawn from it.
• Feedback and rep you give and receive. This is public.
• Private messages you send and receive.
• Watched listings and item alerts you set up, and reports you send to staff.
• When you were last seen. Your profile shows this, along with an "online" dot if you were active in the last 10 minutes.

Collected automatically from every visitor:

• IP address: used to block spam and brute-force logins (for example, limiting sign-ups and login attempts). These rate-limit records are deleted after about 24 hours.
• Server logs: our web server records each request (IP address, page, time, browser and referring page). The logs are deleted after about 14 days.
• Analytics: see section 3.

2. Cookies

• hubcw: a session cookie that keeps you logged in. It lasts up to 30 days and is required for the site to work.
• Google Analytics cookies (_ga and similar): count visits and show which pages are popular. See section 3.

You can block or delete cookies in your browser settings. If you block the hubcw cookie, you won't be able to log in.

3. Google Analytics

We use Google Analytics to understand how many people visit and which pages they use. Google collects details like your IP address, browser, device, rough location and the pages you view, and stores them under its own privacy policy. You can opt out with Google's opt-out browser add-on or a content blocker.

4. Price data from public Free Market stores

Price Check also includes sales seen in public in-game Free Market stores, from screenshots and public Twitch streams. To avoid counting the same sale twice, we may keep a store's title and its owner's character name. These are never shown on the site. A sale recorded this way shows only the item, price, time and where it was seen (for example, a link to the stream).

5. How we use your information

• To run the marketplace, Price Check, private messages and your profile.
• To keep the site safe: stopping spam, scams, bots and abuse, and enforcing the Terms and Marketplace Rules.
• To understand how the site is used so we can improve it.

6. Who can see it

• Everyone: your username, profile details, listings, sale prices, feedback and last-seen time.
• HubCW staff: can access the database to run and moderate the site, for example to look into a report.
• Service providers: the site runs on servers hosted by DigitalOcean, and Google provides analytics.
• When required by law: we'll share information if the law requires it, or to protect members from fraud or harm.

We never sell or rent your information.

7. How long we keep it

We keep your account information while your account exists. Rate-limit records last about 24 hours and server logs about 14 days. Screenshots you started uploading but never attached to a listing are deleted after a day. Sale prices stay in Price Check history even after a listing closes.

8. Your choices

• You can change your username, email, password and profile details at any time in Settings.
• You can delete your own listings.
• To delete your account, or to get a copy of the information we hold about you, send a private message to a HubCW admin. When we delete an account, we remove its profile, email and private information. Sale prices may stay in Price Check history without your name.

Depending on where you live (for example, in the EU, the UK or California), you may have more rights, such as the right to correct your data or to object to how it's used. Contact us and we'll help.

9. Security

The site only works over HTTPS, passwords are hashed, and session cookies can't be read by scripts. No website is perfectly secure, so use a password you don't use anywhere else, and never use your Nexon password.

10. Children

HubCW isn't meant for children under 13, and we don't knowingly collect information from them. If you believe a child under 13 has created an account, contact us and we'll delete it.

11. Changes to this policy

We may update this policy. When we do, we'll change the date at the top of this page.

12. Contact

For privacy questions or requests, send a private message to a HubCW admin, or use the Report button on a listing or profile.